Trobyx Privacy Policy
Last Modified: January 2025
Trobyx is committed to protecting your privacy. This Privacy Policy applies to the personal data we collect and process in the course of our business. Trobyx acts in different ways when processing data.
1. Introduction
Trobyx ("we," "our," or "us") operates the Trobyx platform and browser extension (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
2. Information We Collect
2.1 Personal Information
- Email address and account credentials
- Profile information (name, company, job title)
- Social media account information (LinkedIn, Twitter/X usernames)
2.2 Automatically Collected Information
- Browser type and version
- Device information and operating system
- IP address and location data
- Usage patterns and interaction data
- Log files and error reports
2.3 Social Media Data
- Authentication cookies from LinkedIn and Twitter/X
- Profile data extracted through automation (followers, connections, posts)
- Engagement metrics and interaction history
- Public profile information from target accounts
2.4 Extension Data
- Website visit data on LinkedIn and Twitter/X
- Form submissions and user interactions
- Authentication status and session data
3. How We Use Your Information
3.1 Service Provision
- Authenticate and connect your social media accounts
- Execute automation tasks and data extraction
- Monitor automation progress and results
- Provide customer support and technical assistance
3.2 Service Improvement
- Analyze usage patterns to improve functionality
- Develop new features and automation templates
- Optimize performance and user experience
- Conduct security monitoring and fraud prevention
3.3 Communication
- Send service updates and important notifications
- Provide customer support responses
- Share product updates and new features
- Send marketing communications (with consent)
4. Information Sharing and Disclosure
4.1 We DO NOT sell your personal information to third parties.
4.2 We may share information in the following circumstances:
- Service Providers: Third-party vendors who assist with hosting, analytics, and customer support
- Legal Requirements: When required by law, court order, or government request
- Business Transfers: In connection with merger, acquisition, or sale of assets
- Consent: When you explicitly authorize sharing
5. Data Security
5.1 Security Measures
- Encryption of data in transit and at rest
- Secure authentication and access controls
- Regular security audits and vulnerability assessments
- Limited access to personal information on need-to-know basis
5.2 Social Media Cookies
- Cookies are encrypted and stored securely
- Used only for authorized automation tasks
- Automatically expired based on platform requirements
- Never shared with unauthorized parties
6. Data Retention
- Account Data: Retained while your account is active.
- Automation Results: Stored for 12 months unless deleted earlier.
- Log Files: Automatically deleted after 90 days.
- Deleted Account Data: Removed within 30 days of account deletion.
Contact Information
If you have any questions about this Privacy Policy, please contact us:
Email: hello@trobyx.com
